1. Ordering & Payment

• All orders must be paid in full at the time of booking.

• Payments for standard orders can be made via the website shop.

• Payments for celebration cakes can be made via bank transfer.

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2. Cancellations & Refunds

• Cancellations made at least 72 hours before the event may be eligible for a refund.

• Cancellations within 72 hours of the event are not eligible for a refund, but the amount paid may be used as credit for a future order.

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3. Design & Changes

• We work closely with customers to finalise cake designs.

• Once confirmed, only minor changes can be made up to 48 hours before your event.

• Significant design changes may incur additional charges or may not be possible due to time constraints.

• While we aim to match inspiration images, we do not replicate other bakers’ work exactly.

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4. Collections​

• If you arrive outside your agreed collection slot, The Cakery reserves the right to refuse collection (e.g., if the baker is out or at work).

• With prior agreement, collection items may be left in the cake shed for you to collect. However, The Cakery is not liable for any damage, loss, or theft of items left unattended.

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5. Postal Orders

• Postal orders are sent via Royal Mail 24Every effort will be made to reach your preferred delivery date, however it is not guaranteed. This date must be at least 5 days after placing an order.

• Items are packaged to protect them in transit; however, minor movement or breakage may occur.

• Products are best enjoyed within 2–3 days of delivery, but can be kept refrigerated for up to 7 days.

• Please ensure your delivery address is accurate. We cannot refund or replace orders sent to incorrect or incomplete addresses.

• Once posted, we are not responsible for loss, delays, or damage in transit.

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6. Allergies & Dietary Requirements

• We currently do not offer gluten or dairy free products. It's next on the to-do list!

• All ingredients are listed fully, however please be aware that whilst every care is taken, cross contamination may occur.

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7. Photography & Promotion

• We may photograph cakes for promotional use on social media, our website, or other channels.

• If you prefer your cake not to be shared before your event, please let us know in advance.

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8. Liability

• Once a cake is collected or delivered, The Cakery is not responsible for any damage, improper storage, or accidents.

• In the rare event we cannot fulfil an order due to unforeseen circumstances, a full refund will be issued.

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9. Agreement

• By placing an order with The Cakery, you agree to these terms and conditions.